'What's in It for Me?': Taking M-Government to the People

M-government involves the use of mobile technologies in the provision of public sector services. Currently, there are powerful political, economic and technical drivers for the development of m-government. Less attention, however, has been paid to the users of mobile technologies and their likely uptake of m-government services. This paper makes two contributions to our growing understanding of m-government. The paper presents a framework that facilitates analysis of the influences on the implementation and likely uptake of m-government. The framework provides the context for investigating one influence on the success of m-government programs: citizens’ needs and desires to access public sector services through mobile technologies. The findings of empirical studies of mobile technology use provide the basis for drawing lessons for the development of mgovernment services that satisfy citizens’ needs.